Existean.com's 100% Hardware SLA consists of 2 parts:
Faulty Hardware - This includes any hardware that fails in whole or in part. Please note that the 6 hour SLA is valid only after the problem has been confirmed to be faulty hardware.
Hardware Upgrades - if a customer purchases an upgrade, the upgrade must be complete within 6 hours once the upgrade has been scheduled. Please note that all hardware upgrades must be scheduled with support.
Last Revised 6.11.2020