Existean.com guarantees a 100% monthly network uptime per this Service Level Agreement(SLA).
Please note that some terms and conditions may apply.
Existean.com's 100% Network Uptime SLA consists of 4 parts:
Global Internet Connectivity - This includes connectivity from Existean.com's network to the outside Internet.
Private Network Connectivity - This includes connectivity between the privately routed network within Existean.com (Private Back-End Tunneling).
Power - This includes the electricity which powers the servers in the data center
Client Control Panel - This includes the accessibility of the client control panel. This SLA does not guarantee functionality of the Control Panel.
Last Revised 6.11.2020
Existean.com's 100% Hardware SLA consists of 2 parts:
Faulty Hardware - This includes any hardware that fails in whole or in part. Please note that the 6 hour SLA is valid only after the problem has been confirmed to be faulty hardware.
Hardware Upgrades - if a customer purchases an upgrade, the upgrade must be complete within 6 hours once the upgrade has been scheduled. Please note that all hardware upgrades must be scheduled with support.
Last Revised 6.11.2020
Last Revised 6.11.2020